About
Highly analytical and resourceful graduate with a strong foundation in finance, data analysis, and retail operations, complemented by a Bachelor of Arts in Business & Society (Finance) from York University. Proven ability to drive operational efficiencies, enhance customer satisfaction, and support strategic decision-making through expertise in financial planning, data analysis, and cross-functional leadership. Seeking to leverage cross-functional strengths in a dynamic Shared Service Center (SSC) environment, focusing on finance, planning, and operational excellence.
Work
Mississauga, ON, Canada
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Summary
Currently serving as a Service Desk Specialist and Product Advisor, responsible for enhancing operational efficiency, driving credit growth, and resolving complex customer issues in a fast-paced retail environment.
Highlights
Trained 15+ new associates across Service Desk, Appliances, and Kitchen & Bath departments, enhancing team proficiency and elevating customer service quality by 20%.
Collaborated cross-functionally with Flooring and Seasonal departments to streamline order fulfillment and resolve complex operational issues, improving workflow efficiency by 15%.
Drove significant credit growth by originating Consumer and Commercial card applications, contributing to a 10% increase in departmental sales targets.
Optimized endcap, side cap, and seasonal showroom displays based on market trends and promotional flyers, increasing product visibility and customer engagement.
Resolved over 50 complex customer issues monthly and partnered with vendors (Renuit, Silestone) to deliver tailored design solutions, achieving a 95% customer satisfaction rate.
Mississauga, ON, Canada
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Summary
Led and motivated a team of 10 associates, ensuring smooth store operations and consistent customer satisfaction during peak hours, while managing daily financial reconciliation and merchandising standards.
Highlights
Led and motivated a team of 10 associates, ensuring seamless store operations and achieving 90%+ customer satisfaction during peak hours by optimizing workflow and resource allocation.
Developed and delivered comprehensive training to 15+ new team members on POS systems, visual merchandising, and product knowledge, reducing onboarding time by 25% and improving sales performance.
Optimized floor merchandising in alignment with weekly promotions and sales trends, increasing product visibility by 15% and supporting a 10% uplift in key product sales.
Resolved over 100 escalated customer concerns with a 98% resolution rate, significantly enhancing repeat customer satisfaction and fostering brand loyalty.
Managed all store open/close procedures, daily cash reconciliation, and bank deposits with 100% accuracy, ensuring strict compliance with company financial policies.
New Delhi, DL, India
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Summary
Managed multi-client payroll, prepared financial reports, and assisted with tax filings, ensuring high accuracy and compliance for diverse clientele.
Highlights
Managed multi-client payroll processing for 20+ clients, ensuring 100% accuracy in salary, deductions, and benefits in strict compliance with evolving tax regulations.
Prepared monthly financial reports and maintained general ledger entries with 98% accuracy, significantly contributing to audit readiness and smooth financial close processes.
Assisted in the accurate and timely filing of GST and income tax returns for 50+ clients, resulting in a 15% reduction in potential late fees and ensuring full regulatory compliance.
Developed and implemented advanced Excel tools for automated reconciliation of salary, tax, and bonus components, reducing monthly payroll processing time by 20%.
Managed all client communications for auditor document requests, ensuring the timely and accurate submission of over 100 critical financial files.
Education
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Bachelor of Arts
Business & Society, Finance
Courses
Introductory Finance
Financial Planning Analysis
Banking Foundations
Project Management & Organizational Behavior
Supply Chain Management and Operations
Corporate Social Responsibility
Marketing
Supply Chain Operation and Management
Consumer Behavior
Financial Management and Risk Analysis
Retail and Channel Management
Management Information Systems
Macroeconomic Trends and Policies
Certificates
Skills
Retail & Operations
Project Planning, Floor Merchandising, Cross-functional Coordination, Project Management, Store Operations, Customer Service, Team Leadership, Onboarding & Training, Visual Merchandising, Inventory Management, POS Systems, Compliance.
Finance & Analytics
Financial Reporting, Budget Planning, Compliance Tracking, Excel Modeling, Data Analysis, Payroll Processing, Tax Filings, Audit Readiness, Fraud Detection, Risk Assessment, Financial Recommendations, KPI Tracking.
Tools & Software
Microsoft Excel, Power BI, Tableau, QuickBooks, MS Project, VLOOKUP, Gantt Charts, Outlook.
Soft Skills
Leadership, Communication, Problem Solving, Attention to Detail, Customer Service, Teamwork, Strategic Thinking, Stakeholder Management.